Privacy policy

Last updated: [date to confirm]

This policy explains what personal information we collect when you use this website or place an order, how we use it, and your rights over it. We only collect what we need, and we never sell your data.

1. Who we are

The Nosing Co (a trading name of [registered business/legal name to confirm]) is the “data controller” responsible for your personal information. You can reach us at [orders@thenosingco.co.uk — email to confirm], or by post at [registered / business address to confirm].

2. The information we collect

We collect only what we need to take and fulfil your order and answer your enquiries:

• Your name, email address and phone number
• Billing and delivery address
• Order details (products, sizes, colours and amounts)
• Messages you send us through the enquiry form or by email
• Limited technical and cookie data needed to run the shopping cart and keep the site secure

We do not see or store your full payment card details — these are handled directly by our payment processor.

3. How we use your information

We use your information to:

• Process, make and deliver your order
• Contact you about your order or enquiry
• Handle returns, refunds and any issues
• Meet our legal and accounting obligations, and help prevent fraud

Our lawful bases are performing our contract with you, our legitimate interests in running the business, and complying with the law. We will only send marketing if you have asked us to, and you can opt out at any time.

4. Who we share it with

We share information only with the providers that help us run the shop, and only as far as needed:

• Our cart provider, Snipcart, which powers the checkout
• Our payment processor [Stripe / PayPal — confirm which], which takes payment securely
• Our website host, Hostinger
• Delivery and courier partners, to get your order to you
• Our accountant or HMRC where required by law

We never sell your personal information.

5. Cookies

We use essential cookies that are needed for the shopping cart and checkout to work, and to keep the site secure. [If any analytics or marketing cookies are added later, list them here and add a cookie banner].

6. How long we keep it

We keep order and enquiry records for as long as needed to provide our service and to meet legal and tax obligations (typically [e.g. 6 years for tax records — confirm]), then delete them.

7. Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct or delete it
• Ask us to restrict or stop using it, or object to how we use it
• Ask us to transfer it to another provider

To exercise any of these, email us at [orders@thenosingco.co.uk — email to confirm]. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Storing and processing your data

Some of our providers may process data outside the UK. Where they do, they are required to protect it to UK standards.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.